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Privacy Policy

Last updated: 30 November 2025

This Privacy Notice explains how ALTI SERVICES LTD (trading as Alti Recovery) collects and uses personal information when you use our website or contact us for vehicle recovery and transport services.

1. Who we are

ALTI SERVICES LTD (trading as Alti Recovery) is a vehicle recovery and transport service based in Northern Ireland.

If you have any questions about this notice, you can contact us at:
Tel: 07511 392993
Email: info@altirecovery.com

2. What information we collect

We only collect the information that you choose to provide to us, for example when you submit our contact form:

  • Full name
  • Phone number
  • Email address (if you choose to provide it)
  • Details of your enquiry or recovery request

Our web server and hosting provider may also collect basic technical information such as:

  • IP address
  • Browser type and version
  • Date and time of your visit

3. How we use your information

We use the information you provide to:

  • Respond to your enquiry or quote request
  • Contact you about a recovery or transport job you have requested
  • Keep basic records of jobs for our accounts and administration

We do not sell, rent, or trade your personal information to third parties for marketing.

4. Legal basis for processing (UK GDPR)

Under UK data protection law, we rely on the following legal bases:

  • Legitimate interests – to respond to your enquiry and provide our services.
  • Contract – where we need your details to provide a recovery or transport service you have requested.

5. How long we keep your information

We keep your contact details and enquiry information only for as long as necessary to:

  • Deal with your enquiry
  • Provide any agreed recovery/transport service
  • Meet basic legal and accounting requirements

If you would like us to delete your information sooner, you can contact us using the details above and, where legally possible, we will do so.

6. Sharing your information

We may share your information with:

  • Our website hosting provider, email provider, and IT service providers (for example, to send you confirmation emails)
  • Professional advisers (such as accountants) where necessary for our business

We only share the minimum information necessary and we do not allow third parties to use your data for their own marketing.

7. Cookies and tracking

Our website currently does not use analytics or advertising cookies such as Google Analytics or Facebook Pixel.

We may use essential cookies that are necessary for security and for the website to function (for example, to support forms and protect against spam). These do not require consent.

8. Your rights

You have rights under UK data protection law, including the right to:

  • Request access to the personal data we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your personal data where we no longer need it
  • Object to certain types of processing, such as direct marketing (we do not currently do this)

To exercise any of these rights, please contact us using the details at the top of this page.

9. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

ICO website: https://ico.org.uk